Refund policy

Refund & Return Policy

At Tailora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

How to Start a Return

To initiate a return, please contact our support team at:

⚠️ Important: Please include your order number and the reason for your return request. Do not send your item back to the manufacturer or the address shown on the package. Our support team will provide you with the correct return shipping address and detailed instructions.

Return Eligibility

To qualify for a return, the item must meet the following criteria:

  • It must be unused and in its original condition.

  • It should be returned with all original packaging whenever possible.

  • Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a refund.

Note: Customers are responsible for paying their own return shipping costs unless the item arrived defective, damaged, or incorrect. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Refunds

  • Inspection: Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

  • Processing: If approved, your refund will be issued automatically to your original payment method within 5–10 business days.

  • Shipping Charges: Please note that original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the incorrect item, please contact us within 7 days of delivery at support.

  • Please include your order number and clear photos of the item and its packaging.

  • Upon verification, we will gladly offer either a free replacement or a full refund.

Lost or Delayed Packages

If your package is lost in transit or has experienced an unusual delay, please reach out to our support team. If a shipment is officially confirmed as lost by the carrier, we will provide either a replacement shipment or a full refund.